I am so mad people… I just can’t. I was a paid user ($1500 or something per year). I had the full package to be able to have affiliate partners. After making not the revenue I hoped, I switched to the free plan where I could still have my users (but not add more) and 1 course with the content. Everything was fine. But somehow, I cannot open my school anymore. I think, according to the URL, it’s on the ‘custom domain’ to the courses. In the free plan, I guess you don’t have any custom domain anymore, but the school is still linking to it in my SSO-Teachable admin profile. I can’t even join my school as an admin or as a student. I sold a few courses and people want access to their bought knowledge. I opened a ticket and waited for 10 days for that simple change. But nobody is reacting. You can’t reach them by phone. It’s a huge scam, the worst customer experience ever. How can a company that big act like that? They are promoting it for Black Friday too. I even commented on Instagram and got a DM telling me to write my email to get in touch. I sent them a video showing everything and my 4 tickets, but no reaction at all. The person on Instagram is ghosting me. That’s horrible. Never trust a company you can’t reach by phone. It’s incredibly frustrating. Sorry for the long text, looking forward to your experience.
That sounds like a terrible experience! Have you checked your spam folder to make sure their emails aren’t ending up there?
Ouch! That’s painful. I wrote a post about the shortcomings of hosted membership sites and how they control your data. It’s important to maintain control over your customers’ data rather than pay someone else to manage it for you. Why rent your online business when you can own it?
Not all LMS vendors are that terrible. We’ve had clients move to other platforms, and we ALWAYS give them their data. We may host the LMS, but we understand the data belongs to the client. We consider ourselves a partner with our clients, not just a vendor.
Would you be willing to host your classes on your own server using WordPress? It’s free; you just need hosting and some plugins for memberships and courses.
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