How can Confluence and SharePoint be utilized for managing knowledge bases in e-learning?
Knowledge Base Management with Confluence and Jira Service Management (JSM)
I understand this might be a specialized topic, but I’m hoping others have encountered similar situations with Jira Service Management and Confluence, both widely used programs.
Scenario:
Initially, our company used Confluence for internal knowledge base documentation, focusing on internal processes and occasionally our software product lines (product education).
Now, we’re looking to consolidate our fragmented external knowledge base systems into Confluence to integrate them with JSM.
Requirement:
While I’m aware of Confluence’s detailed permissions, down to the page level, I need guidance on structuring spaces given our current systems.
Ideally, each space should encompass both external and internal documentation related to the same product line. I also want to manage what clients can access through the JSM portal. How feasible is this compared to having separate spaces: one for External Product Line and another for Internal Product Line?
I can pilot this myself, but I’m reaching out here to see if anyone has tackled this challenge before me. Please share any insights or lessons learned.
Hey there, I’ve worked on a similar setup with Confluence and Jira Service Management (JSM) for knowledge base management. Integrating external and internal documentation into one space can be quite efficient once you’ve set up the right permissions. It’s definitely doable to manage what clients see through the JSM portal, but it might require some initial effort to structure your spaces effectively. I’d recommend starting with a proof of concept to see how it fits your specific needs.
I’ve actually implemented a setup using Confluence and JSM for knowledge base management across internal and external documentation. Combining both into one space makes sense for maintaining consistency and managing permissions effectively. From my experience, setting up granular permissions within Confluence is key to controlling client access via JSM. It’s worth the effort to streamline your knowledge base, but do anticipate some planning upfront to align with your existing systems.
Confluence solves knowledge management’s biggest challenges by helping you tap into the wisdom already inside your organization. Our spaces and pages are more efficient than using file and folder systems like Google Docs or Microsoft Sharepoint because everything is open by default.