I’m new to managing a knowledge base for our small team. I’ve heard a lot about Confluence and how it can help organize information. I remember using it briefly at my last job for project management, but I’m not sure if it’s the best fit for a knowledge base.
Has anyone used Confluence to build a knowledge base? How did it work out? Are there any specific features or tips you can share?
Hi there, Confluence is an excellent choice for a knowledge base due to its collaborative features, flexible content organization, and integration capabilities. It supports documentation, team collaboration, and content management effectively, making it suitable for many organizations.
Totally agree, Raymond! Confluence really shines when it comes to team collaboration and organizing content. It’s been a game-changer for keeping everything in one place.
Before I became a PM, I worked as a professional writer, so I’ll answer based on that.
There’s a problem with all knowledge bases, whether they’re wikis or databases like Stack Overflow (where my company just moved), because they can turn into a mess of questions, answers, and short notes about a lot of different topics.
A orderly and well-organised “knowledge base” is the best kind. To make it easy for the reader to find the information he or she needs, the information is laid out in a way that makes sense. So that’s helpful since this needs to be carefully edited.